Privacy policy
Introduction
Lightyard ("we", "us" or "our") operates the website https://lightyard.shop (the "Site"). This Privacy Policy describes how we collect, use, disclose and protect your personal information when you visit the Site, make a purchase, or otherwise communicate with us. By using the Site, you acknowledge that you have read and understood this Privacy Policy.
Information we collect
Depending on how you interact with us, we may collect the following categories of personal information:
- Contact details — your name, shipping and billing address, email address and phone number.
- Order information — products purchased, order totals, delivery details, returns and communications about your order.
- Payment information — payment is processed securely by our payment providers. We do not store full credit or debit card numbers on our systems.
- Account information — if you create an account, your login details and preferences.
- Communications — messages you send us through our contact form, email, phone or chat.
- Device and usage information — IP address, browser type, device identifiers, pages viewed, referring URLs and how you interact with the Site.
How we collect it
- Directly from you when you place an order, create an account, subscribe to emails or contact us.
- Automatically through cookies, pixels and similar technologies when you browse the Site.
- From service providers who help us operate our business, such as payment processors, shipping carriers and analytics providers.
How we use information
- To process and fulfill your orders, arrange shipping, send order and shipping confirmations, and handle returns and refunds;
- To provide customer support and respond to your questions;
- To detect and prevent fraud and to keep the Site and our customers secure;
- To send marketing emails or messages where you have agreed to receive them — you can unsubscribe at any time;
- To understand how the Site is used and improve our products, content and shopping experience;
- To comply with legal obligations, enforce our terms and protect our rights.
Our store platform
Our store is hosted on Shopify, which provides the online store platform that allows us to sell our products to you. Your information is stored through Shopify's data storage, databases and general application. Shopify processes personal information in accordance with its own privacy policy, available at shopify.com/legal/privacy.
Advertising & analytics
We may use tools such as Google Analytics and advertising services from Google, Meta and similar partners to understand how visitors use the Site and to show you relevant ads on other websites. You can learn how Google uses information at policies.google.com/technologies/partner-sites and opt out of personalized Google ads at adssettings.google.com. You can also opt out through the Digital Advertising Alliance at optout.aboutads.info.
Your rights & choices
Depending on your state of residence (for example, California, Colorado, Connecticut, Virginia and other states with consumer privacy laws), you may have the right to:
- Know and access the personal information we hold about you;
- Correct inaccurate personal information;
- Delete your personal information;
- Receive a portable copy of your information;
- Opt out of the "sale" or "sharing" of personal information and of targeted advertising;
- Not be discriminated against for exercising these rights.
To exercise your rights, email us at support@lightyard.shop or visit Your Privacy Choices. We may need to verify your identity before completing your request, and you may use an authorized agent. We will respond within the time required by applicable law. To stop receiving marketing emails, click "unsubscribe" in any email; we will still send transactional messages about your orders.
Data retention
We keep personal information for as long as needed to provide our services, fulfill orders, comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements. When information is no longer needed, we delete or de-identify it.
Security
Our checkout is encrypted using SSL/TLS, and payments are processed by PCI-DSS compliant providers. We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and revise the "Last updated" date above.
Contact us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: support@lightyard.shop
- Phone: (740) 335-0761
- Mail: Lightyard, 206 E Court St, Washington Court House, OH 43160, United States